Business Operations

Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.

Scope: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.

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Mode Detection

Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.

Mode	Signal Phrases	Reference
STRATEGY	Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment	references/csuite.md
TECHNOLOGY	Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice	references/csuite.md
GROWTH	Content strategy, audience, SEO, marketing, brand, community, positioning, channel	references/csuite.md
COMPETITIVE	Competitor, competition, market landscape, differentiation, positioning against, market share	references/csuite.md
EVALUATION	Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it"	references/csuite.md
SUPPORT	Customer support, ticket triage, support response, knowledge base, KB article, escalation	references/customer-support.md
FINANCE	Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close	references/finance.md
HR	HR, recruiting, performance review, compensation, hiring, onboarding, org planning	references/hr.md
LEGAL	Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD	references/legal.md
OPERATIONS	Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management	references/operations.md
SALES	Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence	references/sales.md
PRODUCTIVITY	Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup	references/productivity.md
PRODUCT	Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics	references/product-management.md

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Reference Loading Table

Load references based on the detected mode. Load only the references required by the mode.

Signal	Mode	Reference
Market entry, partnerships, resource allocation, opportunity	STRATEGY	references/strategic-frameworks.md, references/decision-matrices.md
Build vs buy, vendor, SaaS, tech stack, architecture	TECHNOLOGY	references/tco-framework.md, references/vendor-evaluation.md
Content, audience, SEO, marketing, brand, community	GROWTH	references/audience-segmentation.md, references/channel-evaluation.md
Competitor, market landscape, positioning, differentiation	COMPETITIVE	references/competitive-mapping.md, references/market-positioning.md
Feasibility, effort, ROI, priority, go/no-go	EVALUATION	references/feasibility-scoring.md, references/roi-frameworks.md
Ticket triage, support response, KB article, escalation, customer research	SUPPORT	references/customer-support.md
Journal entry, reconciliation, variance, financial statements, audit, SOX	FINANCE	references/finance.md
Recruiting, performance review, compensation, hiring, onboarding, org planning	HR	references/hr.md
Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD	LEGAL	references/legal.md
Vendor review, runbook, process documentation, risk assessment, capacity plan, change management	OPERATIONS	references/operations.md
Call prep, pipeline review, forecast, draft outreach, prospect research	SALES	references/sales.md
Task management, daily plan, weekly review, meeting agenda, goal setting, standup	PRODUCTIVITY	references/productivity.md
Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics	PRODUCT	references/product-management.md

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Instructions

For each mode, load the corresponding reference file for the full framework and instructions:

• STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION: Load references/csuite.md
• SUPPORT: Load references/customer-support.md
• FINANCE: Load references/finance.md
• HR: Load references/hr.md
• LEGAL: Load references/legal.md
• OPERATIONS: Load references/operations.md
• SALES: Load references/sales.md
• PRODUCTIVITY: Load references/productivity.md
• PRODUCT: Load references/product-management.md

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Error Handling

Error	Cause	Solution
Too many options	5+ options creating paralysis	Eliminate obviously inferior options first. Get to 2-4 before running full framework.
Not enough information	User cannot answer framing questions	Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding.
Analysis paralysis	Keeps adding criteria or second-guessing	Apply reversibility test. If reversible, recommend best current option with checkpoint.
Emotional attachment	User has already decided, wants validation	Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options?

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References

Reference	When to Load	Content
references/csuite.md	Any executive strategy mode	Full C-suite decision support frameworks: STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION
references/strategic-frameworks.md	STRATEGY mode	Porter's Five Forces, SWOT scoring, OKR alignment matrices
references/decision-matrices.md	STRATEGY mode	Weighted decision matrices, ICE/RICE scoring, pre-mortem templates
references/tco-framework.md	TECHNOLOGY mode	TCO templates, hidden cost checklists, migration cost models
references/vendor-evaluation.md	TECHNOLOGY mode	Vendor scorecards, RFP criteria, red flag detection, contract checklist
references/audience-segmentation.md	GROWTH mode	ICP scoring matrix, persona templates, segmentation frameworks
references/channel-evaluation.md	GROWTH mode	Channel scoring matrices, CAC/LTV models, funnel stage mapping
references/competitive-mapping.md	COMPETITIVE mode	Landscape map templates, feature matrices, activity tracker
references/market-positioning.md	COMPETITIVE mode	Positioning maps, differentiation scoring, win/loss frameworks
references/feasibility-scoring.md	EVALUATION mode	Three-dimension feasibility model, confidence calibration, decision tree
references/roi-frameworks.md	EVALUATION mode	T-shirt sizing, three-point estimation, risk-adjusted NPV
references/customer-support.md	SUPPORT mode	Triage, response drafting, KB articles, escalation, customer research
references/finance.md	FINANCE mode	Journal entries, reconciliation, variance analysis, financial statements, audit/SOX
references/hr.md	HR mode	Recruiting, performance management, compensation, org planning, people analytics
references/legal.md	LEGAL mode	Contract review, compliance, NDA triage, risk assessment, legal writing
references/operations.md	OPERATIONS mode	Runbooks, risk assessment, vendor management, process docs, change management, compliance
references/sales.md	SALES mode	Call prep, pipeline analysis, outreach, competitive intelligence, forecasting
references/productivity.md	PRODUCTIVITY mode	Task management, daily/weekly planning, meeting optimization, status updates, goals
references/product-management.md	PRODUCT mode	Feature specs, roadmaps, stakeholder updates, research synthesis, metrics, sprint planning