Cohere Support-Ready Debug Bundle

Overview

Produce evidence that support can act on without copying credentials, prompts, customer data, or an unrestricted environment dump.

Prerequisites

• The target repository, runtime, environment, and accountable owner
• An approved Cohere team and key for any live verification
• Current quality, security, privacy, capacity, and change-control requirements

Tool Discipline

Use Read, Glob, and Grep to inspect code, configuration, and evidence. Use WebFetch only for current Cohere primary documentation. Use Write or Edit only when the user requested implementation and the exact target files are known; never write credentials or customer content.

Current Contract

• Collect only allowlisted environment-variable names and redact values.
• Record endpoint, SDK/runtime versions, model ID, status, latency, retry count, and provider request identifier when available.
• Represent request and response structures with synthetic or hashed content.
• Keep the bundle local until a human approves its recipients and data classification.

Authentication

Use an environment-specific key injected from an approved secret manager. Never print, persist, commit, or place CO_API_KEY in an example. Confirm access with the least costly bounded operation appropriate to the task, and treat key creation, rotation, revocation, role changes, and production-capacity requests as owner-approved actions.

Instructions

1. Create a dedicated output directory with restrictive permissions and a retention deadline.
2. Capture runtime, SDK, lockfile, network path, timestamp, and Cohere status metadata.
3. Serialize a redacted request-shape summary and the smallest synthetic reproduction.
4. Include bounded probe output, application correlation ID, and sanitized stack trace.
5. Scan the bundle for key formats, authorization headers, emails, prompts, and customer identifiers.
6. Return the manifest and checksum for human review; do not transmit it automatically.

Approval Boundaries

Do not expose or rotate keys, change Cohere Team roles, accept commercial terms, enable sensitive production data, increase spend or capacity, switch production models, send a support bundle, or execute model-proposed side effects without the accountable owner's approval. Keep diagnosis read-only unless implementation was requested.

Output

Return the resolved API and model contract, files or settings inspected, evidence collected, validation result, remaining risk, owner, and rollback or next action. Redact keys, authorization headers, prompts, retrieved documents, embeddings, customer identifiers, and unrestricted environment output.

Error Handling

Condition	Response
Secret detected	Stop packaging, remove the value, and rotate if exposure occurred.
Customer text present	Replace it with a synthetic reproducer or approved hash.
Oversized bundle	Drop unrelated logs and narrow the time window.
No reproduction	Document observed evidence and mark the failure intermittent.

Examples

Use this compact handoff shape to keep the selected scope, validation evidence, and operational result reviewable.

Input:

incident=INC-42; window=10m; reproduction=synthetic; destination=local-only

Expected handoff:

bundle=ready; secrets=0; customer-content=0; checksum=recorded

Resources

• Skill-specific official documentation
• Error reference
• Cohere support guidance