contact-center/web
SkillCommunicationZoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.
Available today. Use it from your connected AI after setup.
No other account needed.
Connect ahel once, and every AI you use reads what you have installed.
Then ask your AI: use the contact-center/web skill
What this skill tells your AI
The instructions your AI receives, as published by zoom/skills in skills/contact-center/web/SKILL.md and read by ahel’s review.
Current public changelog release: 5.6.0 (verified 2026-07-10). New coverage includes Agent
UI V3/Prism video updates, authenticated consumer chat history, campaign digital front door,
Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaign
script-load fallback protection. Account feature flags still govern rollout.
Official docs:
- https://developers.zoom.us/docs/contact-center/web/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/
Quick Links
- concepts/lifecycle-and-events.md
- examples/app-context-and-state.md
- references/web-reference-map.md
- troubleshooting/common-issues.md
Integration Modes
- Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.
- External website embed:
- Campaign SDK/web scripts (
zoomCampaignSdkpattern). - Video client initialization pattern.
- Smart Embed:
- iframe +
postMessageevent contract.
Hard Guardrails
- For campaign SDK, gate calls behind
zoomCampaignSdk:ready. - Persist state by
engagementId. - Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.
Chaining
- For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
- For identity and OAuth: ../../oauth/SKILL.md
- For cobrowse workflow: ../../cobrowse-sdk/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Signals
- GitHub stars
- 77
- Forks
- 16
- Last commit
- Sep 2026
Advanced
- Catalog kind
- skill
- Gateway key
contact-center-web- Source
- github.com/zoom/skills