Contract Obligation Extraction

Overview

This skill provides a structured approach to extracting and tracking contractual obligations in ServiceNow Legal Service Delivery. It helps you:

• Parse contract documents from ast_contract and linked sys_attachment records to identify all binding obligations
• Categorize obligations by type: deliverables, payment terms, SLA commitments, reporting requirements, termination conditions, and compliance mandates
• Extract specific deadlines, milestones, and recurring obligation schedules
• Create trackable legal tasks in sn_legal_task for each obligation with due dates and owners
• Build an obligation register for portfolio-wide compliance monitoring
• Monitor obligation compliance status and generate variance reports

When to use: After contract execution to set up obligation tracking, during contract audits to verify compliance, when onboarding a new vendor relationship, or when preparing for contract renewal negotiations.

Plugin required: com.sn_legal_service_delivery

Prerequisites

• Roles: sn_legal_case_user, sn_legal_case_manager, contract_manager, or sn_legal_admin
• Access: Read/write access to ast_contract, sn_legal_task, sn_legal_case, and sys_attachment tables
• Knowledge: Understanding of contract structures, obligation types, and your organization's compliance tracking requirements
• Plugin: Legal Service Delivery (com.sn_legal_service_delivery) must be activated

Procedure

Step 1: Retrieve the Contract Record and Documents

Fetch the contract metadata and associated document attachments.

Using MCP (Claude Code/Desktop):

Tool: SN-Get-Record
Parameters:
  table_name: ast_contract
  sys_id: [contract_sys_id]
  fields: sys_id,number,short_description,contract_type,vendor,starts,ends,renewal_date,payment_amount,payment_terms,total_cost,state,terms_and_conditions,auto_renew,notice_period,assigned_to,department

Retrieve attachments:

Tool: SN-Query-Table
Parameters:
  table_name: sys_attachment
  query: table_name=ast_contract^table_sys_id=[contract_sys_id]
  fields: sys_id,file_name,content_type,size_bytes,sys_created_on
  limit: 20
  order_by: sys_created_on

Using REST API:

# Get contract record
GET /api/now/table/ast_contract/[contract_sys_id]?sysparm_fields=sys_id,number,short_description,contract_type,vendor,starts,ends,renewal_date,payment_amount,payment_terms,total_cost,state,terms_and_conditions,auto_renew,notice_period,assigned_to,department&sysparm_display_value=true

# Get attachments
GET /api/now/table/sys_attachment?sysparm_query=table_name=ast_contract^table_sys_id=[contract_sys_id]&sysparm_fields=sys_id,file_name,content_type,size_bytes,sys_created_on&sysparm_limit=20

# Download contract document
GET /api/now/attachment/[attachment_sys_id]/file

Step 2: Retrieve Existing Terms and Conditions

If Contract Lifecycle Management is active, query linked terms.

Using MCP:

Tool: SN-Query-Table
Parameters:
  table_name: clm_m2m_contract_and_terms
  query: contract=[contract_sys_id]
  fields: sys_id,contract,terms_and_conditions,state
  limit: 50

Then retrieve the term details:

Tool: SN-Query-Table
Parameters:
  table_name: clm_terms_and_conditions
  query: sys_idIN[terms_sys_ids]
  fields: sys_id,name,description,category,obligation_type,obligation_owner,due_date,frequency,status
  limit: 50

Using REST API:

GET /api/now/table/clm_m2m_contract_and_terms?sysparm_query=contract=[contract_sys_id]&sysparm_fields=sys_id,contract,terms_and_conditions,state&sysparm_limit=50

GET /api/now/table/clm_terms_and_conditions?sysparm_query=sys_idIN[terms_sys_ids]&sysparm_fields=sys_id,name,description,category,obligation_type,obligation_owner,due_date,frequency,status&sysparm_limit=50&sysparm_display_value=true

Step 3: Extract Obligations by Category

Parse the contract text and categorize each obligation:

3a. Payment Obligations

Field	What to Extract	Example
Amount	Dollar value per payment	$25,000/month
Frequency	Payment schedule	Monthly, quarterly, annual
Net Terms	Days until payment due	Net 30, Net 45, Net 60
Late Fees	Penalty for late payment	1.5% per month on overdue
Escalation	Annual price increase	3% annual escalation
True-up	Usage reconciliation	Quarterly true-up for overages
Milestone Payments	Deliverable-triggered	30% at kickoff, 40% at UAT, 30% at go-live

3b. Deliverable Obligations

Field	What to Extract	Example
Deliverable	What must be provided	Monthly security audit report
Owner	Party responsible	Vendor / Client
Due Date	When due	15th of each month
Acceptance Criteria	How measured	Per Exhibit B specifications
Cure Period	Time to fix deficiencies	10 business days

3c. SLA Commitments

Field	What to Extract	Example
Metric	SLA measurement	System uptime
Target	Required level	99.95% monthly
Measurement Period	Window	Calendar month
Credit	Remedy for miss	5% credit per 0.1% below target
Exclusions	What is excluded	Scheduled maintenance windows
Chronic Failure	Repeated misses	3 consecutive misses = termination right

3d. Compliance and Reporting

Field	What to Extract	Example
Report	Required reporting	SOC 2 Type II audit report
Frequency	How often	Annually
Deadline	When due	Within 90 days of audit period end
Certification	Required certs	ISO 27001, SOC 2, HITRUST
Data Handling	Privacy requirements	GDPR DPA, data residency in EU
Breach Notification	Incident reporting	Within 72 hours of discovery

3e. Termination Conditions

Field	What to Extract	Example
For Cause	Triggers	Material breach uncured after 30 days
For Convenience	Notice required	90 days written notice
Wind-down	Transition period	6-month transition assistance
Data Return	Post-termination	Return all data within 30 days
Survival	Surviving clauses	Sections 7, 8, 12, 15 survive

Step 4: Create an Obligation Register

Build a consolidated obligation register by creating legal tasks for each extracted obligation.

Using MCP:

Tool: SN-Create-Record
Parameters:
  table_name: sn_legal_task
  fields:
    short_description: "Payment obligation - Monthly license fee $25,000"
    description: |
      Contract: [contract_number]
      Vendor: [vendor_name]
      Obligation Type: Payment
      Amount: $25,000
      Frequency: Monthly
      Due: 1st of each month
      Net Terms: Net 30
      Late Fee: 1.5% per month
      Contract Reference: Section 4.1
    legal_case: [case_sys_id]
    priority: 3
    task_type: obligation_tracking
    assigned_to: [finance_contact_sys_id]
    due_date: [next_payment_date]
    state: 1

Repeat for each obligation category. Example for SLA tracking:

Tool: SN-Create-Record
Parameters:
  table_name: sn_legal_task
  fields:
    short_description: "SLA monitoring - 99.95% uptime commitment"
    description: |
      Contract: [contract_number]
      Vendor: [vendor_name]
      Obligation Type: SLA
      Metric: System uptime
      Target: 99.95% monthly
      Credit: 5% per 0.1% below target
      Chronic Failure: 3 consecutive misses triggers termination right
      Contract Reference: Exhibit C, Section 2.1
    legal_case: [case_sys_id]
    priority: 2
    task_type: obligation_tracking
    assigned_to: [service_manager_sys_id]
    due_date: [month_end_date]
    state: 1

Using REST API:

POST /api/now/table/sn_legal_task
Content-Type: application/json

{
  "short_description": "Payment obligation - Monthly license fee $25,000",
  "description": "Contract: CON0045678\nObligation Type: Payment\nAmount: $25,000\nFrequency: Monthly\nDue: 1st of each month\nNet Terms: Net 30",
  "legal_case": "[case_sys_id]",
  "priority": "3",
  "task_type": "obligation_tracking",
  "assigned_to": "[finance_contact_sys_id]",
  "due_date": "[next_payment_date]",
  "state": "1"
}

Step 5: Set Up Obligation Compliance Monitoring

Query existing obligation tasks to track compliance status.

Using MCP:

Tool: SN-Query-Table
Parameters:
  table_name: sn_legal_task
  query: legal_case.legal_matter=[matter_sys_id]^task_type=obligation_tracking
  fields: sys_id,number,short_description,state,due_date,assigned_to,priority,work_notes
  limit: 100
  order_by: due_date

Using REST API:

GET /api/now/table/sn_legal_task?sysparm_query=legal_case.legal_matter=[matter_sys_id]^task_type=obligation_tracking^ORDERBYdue_date&sysparm_fields=sys_id,number,short_description,state,due_date,assigned_to,priority,work_notes&sysparm_limit=100&sysparm_display_value=true

Monitor overdue obligations:

Tool: SN-Query-Table
Parameters:
  table_name: sn_legal_task
  query: task_type=obligation_tracking^due_date<javascript:gs.beginningOfToday()^state!=3^state!=7
  fields: sys_id,number,short_description,due_date,assigned_to,legal_case,priority
  limit: 50
  order_by: due_date

Step 6: Generate Obligation Compliance Report

Document the full obligation register and compliance status.

Using MCP:

Tool: SN-Add-Work-Notes
Parameters:
  table_name: sn_legal_case
  sys_id: [case_sys_id]
  work_notes: |
    === OBLIGATION EXTRACTION REPORT ===
    Contract: [contract_number] - [short_description]
    Vendor: [vendor_name]
    Effective: [start_date] to [end_date]
    Analyst: AI Obligation Analyst
    Date: [current_date]

    OBLIGATION SUMMARY:
    Total Obligations Extracted: [total_count]
    - Payment: [payment_count]
    - Deliverables: [deliverable_count]
    - SLA Commitments: [sla_count]
    - Compliance/Reporting: [compliance_count]
    - Termination Conditions: [termination_count]

    PAYMENT OBLIGATIONS:
    1. Monthly license fee: $25,000 due 1st of month (Net 30)
    2. Annual support fee: $50,000 due January 15
    3. Quarterly true-up: Variable, due 15th after quarter end
    Total Annual Financial Commitment: $350,000 + overages

    DELIVERABLE OBLIGATIONS:
    1. Monthly security report: Due 15th of each month (Vendor)
    2. Quarterly business review: Due within 30 days of quarter end (Mutual)
    3. Annual SOC 2 report: Due within 90 days of audit period (Vendor)

    SLA COMMITMENTS:
    1. System uptime: 99.95% monthly (5% credit per 0.1% miss)
    2. Support response: P1 within 1 hour, P2 within 4 hours
    3. Data backup: Daily with 4-hour RPO

    KEY DEADLINES:
    | Date | Obligation | Owner | Task # |
    |------|-----------|-------|--------|
    | Monthly 1st | License payment | Client | LT0012345 |
    | Monthly 15th | Security report | Vendor | LT0012346 |
    | Quarterly | Business review | Mutual | LT0012347 |
    | 2026-12-01 | Renewal notice deadline | Client | LT0012348 |

    COMPLIANCE STATUS:
    - On Track: [on_track_count] obligations
    - At Risk: [at_risk_count] obligations
    - Overdue: [overdue_count] obligations

    RECOMMENDED ACTIONS:
    1. Configure automated reminders for payment due dates
    2. Assign SLA monitoring to service delivery team
    3. Calendar renewal notice deadline 90 days before expiration
    4. Schedule quarterly obligation compliance review

Step 7: Update Contract with Obligation Metadata

Record obligation extraction results on the contract record.

Using MCP:

Tool: SN-Update-Record
Parameters:
  table_name: ast_contract
  sys_id: [contract_sys_id]
  data:
    work_notes: "Obligation extraction completed. [total_count] obligations identified and tracked. See legal case [case_number] for full register. Next review: [next_review_date]."

Using REST API:

PATCH /api/now/table/ast_contract/[contract_sys_id]
Content-Type: application/json

{
  "work_notes": "Obligation extraction completed. 14 obligations identified and tracked across 5 categories."
}

Tool Usage

MCP Tools Reference

Tool	When to Use
SN-Natural-Language-Search	Find contracts by vendor, type, or obligation keywords
SN-Query-Table	Query contracts, tasks, terms, and attachments
SN-Get-Record	Retrieve a specific contract record
SN-Create-Record	Create obligation tracking tasks
SN-Update-Record	Update contract metadata and task status
SN-Add-Work-Notes	Document the obligation register and compliance reports

REST API Reference

Endpoint	Method	Purpose
/api/now/table/ast_contract	GET	Query contract records
/api/now/table/ast_contract/{sys_id}	GET/PATCH	Read or update a contract
/api/now/table/sn_legal_task	GET/POST	Query or create obligation tasks
/api/now/table/sn_legal_case	GET	Query associated legal cases
/api/now/table/sys_attachment	GET	Retrieve contract attachments
/api/now/attachment/{sys_id}/file	GET	Download contract documents
/api/now/table/clm_terms_and_conditions	GET	Query CLM terms records

Best Practices

• Be exhaustive: Extract every obligation, not just the obvious ones; minor reporting obligations often cause compliance failures
• Assign owners: Every obligation must have a named responsible party, not just a department
• Lead time: Set task due dates with sufficient lead time before the actual contractual deadline (e.g., 5 business days before)
• Recurring obligations: For monthly or quarterly obligations, create a master task and use ServiceNow scheduled jobs to generate recurring child tasks
• Two-way obligations: Track obligations that bind your organization separately from those that bind the vendor
• Version awareness: Re-extract obligations whenever a contract amendment or change order is executed
• Link to source: Always reference the specific contract section number in the obligation description for traceability
• Financial impact: Tag each obligation with its financial impact to support budgeting and accruals

Troubleshooting

"Cannot find obligation-related fields on ast_contract"

Cause: Standard ast_contract may not have obligation-specific fields; these may be in CLM extension tables Solution: Check clm_terms_and_conditions and clm_m2m_contract_and_terms for structured obligation data. Query sys_dictionary with nameLIKEclm^elementLIKEobligation to find relevant fields.

"Duplicate obligations detected"

Cause: The same obligation may appear in multiple contract sections or amendments Solution: Before creating a new obligation task, query existing tasks: sn_legal_task with legal_case=[case_sys_id]^short_descriptionLIKE[obligation_keyword] to check for duplicates.

"Recurring obligation tasks not generating"

Cause: Scheduled job for recurring task creation is not configured Solution: Create a scheduled script execution on sn_legal_task that clones recurring obligation tasks based on frequency field. Check sysauto_script for existing obligation-related jobs.

"Unable to parse contract attachment"

Cause: Contract document is in a scanned PDF or image format without OCR Solution: Use ServiceNow Document Intelligence (com.sn_doc_intelligence) to perform OCR extraction. See the document/document-extraction skill for configuration steps.

Examples

Example 1: SaaS Agreement Obligation Extraction

Input: Contract CON0045678 - "Enterprise CRM Platform - CloudCo"

Obligations extracted:

1. Payment: $150,000 annual license, due January 1, Net 45
2. Payment: Overage at $2/user/month above 500 users, quarterly true-up
3. SLA: 99.9% uptime, measured monthly, 10% credit per 0.5% miss
4. Deliverable: Monthly usage report by 10th of month
5. Compliance: SOC 2 Type II report annually within 90 days of audit
6. Data: Breach notification within 48 hours
7. Termination: 90 days written notice for convenience; 30 days cure for cause
8. Data return: All data exported within 30 days of termination

Tasks created: 8 obligation tracking tasks in sn_legal_task

Example 2: Professional Services Contract

Input: Contract CON0046789 - "IT Consulting Services - TechPartners Inc"

Obligations extracted:

Tool: SN-Create-Record
Parameters:
  table_name: sn_legal_task
  fields:
    short_description: "Milestone payment - Phase 1 completion $75,000"
    description: |
      Contract: CON0046789
      Obligation Type: Milestone Payment
      Amount: $75,000
      Trigger: Phase 1 UAT sign-off
      Net Terms: Net 30 from acceptance
      Contract Reference: Exhibit A, Milestone 2
    legal_case: [case_sys_id]
    priority: 2
    task_type: obligation_tracking
    assigned_to: [project_manager_sys_id]
    due_date: 2026-06-30
    state: 1

Example 3: Obligation Compliance Audit

Input: "Show all overdue obligations across active contracts"

Query:

Tool: SN-Query-Table
Parameters:
  table_name: sn_legal_task
  query: task_type=obligation_tracking^active=true^due_date<javascript:gs.beginningOfToday()^stateNOT IN3,4,7
  fields: sys_id,number,short_description,due_date,assigned_to,legal_case.short_description,priority,state
  limit: 50
  order_by: due_date

Result: 6 overdue obligations found:

• 2 vendor reporting obligations (SOC 2 report 15 days late)
• 1 payment obligation (quarterly true-up 5 days past due)
• 3 internal deliverables (business review meeting scheduling)

Action: Escalate vendor obligations; update internal task owners; document compliance gaps.

Related Skills

• legal/contract-analysis - Analyze contracts for key terms and risk assessment
• legal/legal-request-triage - Triage incoming contract review requests
• legal/legal-matter-summarization - Summarize legal matters linked to contracts
• document/document-extraction - Extract structured data from contract documents using OCR
• catalog/approval-workflows - Configure approval workflows for obligation sign-offs