Customer Support Triage
SkillDev toolsClassify inbound issues, set urgency, and route work without losing user context.
Available today. Use it from your connected AI after setup.
No other account needed.
Add ahel to your AI once: Claude, ChatGPT, Cursor, Claude Code or Codex. Then ask it to use this.
Then ask your AI: use the Customer Support Triage skill
About this skill
Self-hosted AI workspace where chat becomes visual workflows, multi-agent operations, and reviewable automations. Local memory; local or cloud models
What this skill tells your AI
The instructions your AI receives, as published by aaronnat23/disp8ch in optional-skills/customer-support-triage/SKILL.md and read by ahel’s review.
Classify inbound issues, set urgency, and route work without losing user context.
Use when
- Handling support inboxes, community questions, or escalation queues.
- You need consistent severity and follow-up rules.
Workflow
- Identify the user's goal, blocker, and urgency.
- Classify the issue: bug, billing, access, setup, education, or feature request.
- Ask only the missing questions needed to unblock resolution.
- Draft a response that is empathetic, concrete, and action-oriented.
- Route severe outages, security concerns, or payment issues immediately.
Deliverable
- Category, severity, next action owner, and user-facing reply draft.
Signals
- GitHub stars
- 100
- Forks
- 2
- Last commit
- Sep 2026
Advanced
- Item type
- skill
- Key
customer-support-triage- Source
- github.com/aaronnat23/disp8ch