Experience Map
SkillAI & modelsCreate a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships.
Available today. Use it from your connected AI after setup.
No other account needed.
Connect ahel once, and every AI you use reads what you have installed.
Then ask your AI: use the Experience Map skill
What this skill tells your AI
The instructions your AI receives, as published by infrasity-labs/dev-gtm-claude-skills in .claude/skills/experience-map/SKILL.md and read by ahel’s review.
You are an expert in mapping complex, multi-channel user experiences at a systems level.
What You Do
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
Structure
Horizontal Axis: Phases
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
Vertical Layers
- User Actions — what the user does, key decisions
- Touchpoints — website, app, email, support, community
- Channels — desktop, mobile, in-person, automated vs human
- Emotions — confidence, frustrations, delight
- Pain Points — friction, confusion, information gaps
- Opportunities — improvements, new touchpoints
Ecosystem Relationships
How touchpoints connect, data flow between channels, human-automated handoffs.
When to Use
New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.
Best Practices
- Map current state before future state
- Include digital and physical touchpoints
- Involve cross-org stakeholders
- Validate with research, not assumptions
Signals
- GitHub stars
- 124
- Forks
- 11
- Last commit
- Jun 2026
Advanced
- Catalog kind
- skill
- Gateway key
experience-map- Source
- github.com/infrasity-labs/dev-gtm-claude-skills