customermates

Customermates is a CRM for modern teams that want a clear system for contacts, organizations, deals, services, and tasks without the usual enterprise-heavy setup. It combines practical CRM workflows with API access, webhooks, n8n automation, MCP-based tooling, and AI-agent workflows.

You can use the managed cloud version or run Customermates yourself in your own infrastructure with Docker Compose.

🚀 Getting Started

There are two ways to start using Customermates:

Option	Description
Cloud	Fastest way to get started. Managed by Customermates.
Self-Hosting	Run Customermates on your own server with Docker Compose and PostgreSQL.

Docs entry points:

• CRM Overview
• Self-Hosting (install, manage, cloud vs self-host)
• Connect your AI (Claude)
• Webhooks

⭐ Key Features

• CRM for contacts, organizations, deals, services, and tasks
• API access with OpenAPI documentation
• Webhooks and event-driven integrations
• n8n workflows and automation support
• MCP support for agent tooling and structured tool calling
• Unified inbox for email, LinkedIn, WhatsApp, Instagram, and Telegram (Cloud, from the Pro plan)
• Audit logging
• Single Sign-On and Whitelabeling on the Enterprise plan (self-hosted Enterprise deployments by agreement)
• Role-based access control for teams
• Self-hosted deployment with Docker Compose and PostgreSQL
• Cloud uses monthly per-seat pricing; see the current plans

📊 Comparison

Customermates supports both cloud and self-hosted deployment models.

Criterion	Cloud	Self-Hosted
Pricing	monthly per-seat plans	free core + infra costs
Setup Time	2 minutes	~15 minutes
Maintenance Required	None	Docker, Postgres, proxy, TLS, backups
Updates	Automatic	docker compose pull && docker compose up -d
EU-hosted	✅	wherever you put it
Backups	Automatic daily	You configure
API and integrations	✅	✅
Unlimited Users	✅	✅
Unlimited Records	✅	✅
n8n and automation workflows	✅	✅
Unified inbox and calendar sync	from the Pro plan	❌ (Cloud feature)
Audit log	Included	Included
Enterprise (SSO, Whitelabeling)	Enterprise plan	By agreement

If you want the full decision guide, see the Self-hosting docs.

🐳 Self-Hosting

Self-hosting is two files (docker-compose.yml and .env) plus docker compose up -d. No git clone, no build step. The published image at ghcr.io/customermates/customermates:latest applies pending migrations every time it starts.

Prerequisites

• Docker and Docker Compose v2.
• A domain name if you want TLS (optional for local).
• ~2 GB RAM and a couple of GB of disk per thousand records.

Setup

mkdir customermates && cd customermates
curl -fsSL https://raw.githubusercontent.com/customermates/customermates/main/docker-compose.yml -o docker-compose.yml
curl -fsSL https://raw.githubusercontent.com/customermates/customermates/main/.env.selfhost.template -o .env
# edit .env with real values
docker compose up -d

Required .env values:

• BETTER_AUTH_SECRET: long random string (openssl rand -hex 32).
• POSTGRES_PASSWORD: change the default.
• BASE_URL: your public URL (e.g. https://crm.example.com).
• RESEND_API_KEY and RESEND_OPERATOR_EMAIL: for signup verification, password reset, and invitation emails.

Optional: uncomment GOOGLE_CLIENT_ID and GOOGLE_CLIENT_SECRET, or AZURE_AD_CLIENT_ID and AZURE_AD_CLIENT_SECRET, to offer sign-in with Google or Microsoft. See Can users sign in with Google or Microsoft?.

First boot takes ~1 minute while Prisma applies migrations. Watch with docker compose logs -f app, then open <BASE_URL>/auth/signup.

Day-to-day

docker compose pull && docker compose up -d   # update
docker compose up -d                           # apply .env changes
docker compose logs -f app                     # logs

Front the app with a reverse proxy (Caddy, nginx, Traefik) for TLS and set BASE_URL to the public https:// address. Customermates takes the scheme and host for its links from BASE_URL and sets secure cookies when it uses https://, so X-Forwarded-Proto is not required. The proxy must pass on the original Host header, because the app rejects form submissions whose origin does not match it, including sign-in and sign-up.

More docs:

• Self-Hosting (install and manage)
• Architecture and security

🛠️ Development

Create an isolated worktree and run Customermates locally:

git fetch origin main
git worktree add ../customermates-my-change -b feat/my-change origin/main
cd ../customermates-my-change
nvm use
yarn db:provision
cp .env.cloud.template .env
# Paste the printed DATABASE_URL and DIRECT_URL into .env.
yarn install --frozen-lockfile
yarn db:reset
yarn dev

yarn db:provision creates a PostgreSQL 17 container and named volume owned by the current worktree. Re-running it is idempotent. yarn db:reset applies the migrations, seeds the database, and prepares the workflow schemas. Replacing the database volume is destructive and only happens with yarn db:provision --recreate; use yarn db:provision --destroy to remove the worktree's owned database when the worktree is retired.

Useful scripts:

• yarn dev
• yarn build
• yarn lint
• yarn openapi:generate
• yarn db:provision
• yarn db:reset

📚 Documentation

The docs cover:

• product overview and CRM comparison
• self-hosting and operations
• API integrations and OpenAPI
• MCP and n8n
• architecture and security

Start here: customermates.com/docs

📄 License

Customermates uses an open-core licensing model.

The Community Edition (all first-party code outside ee/) is licensed under AGPL-3.0-only.

Other first-party files in ee/ are source-available under the Customermates Commercial License, subject to its AGPL client-material exception. Production use of Commercial Software outside the limited Community Build permission, including any Enterprise Feature, requires a Commercial Agreement.

The official Community image at ghcr.io/customermates/customermates is built from the shared codebase and contains compiled Commercial Software. The limited Community Build permission allows anyone to run its unmodified commercial support components where documented APP_MODE=self-hosted operation necessarily executes them; it does not license Enterprise Feature use.

Contributor terms are available in .github/CLA.md.