Refresh Cycle Planning

Overview

Most MSPs discover a hardware refresh need reactively: a device fails, or a client gets stuck on an OS that just hit end-of-support with no migration path, and the replacement conversation happens under time pressure with no budget lead time. This skill exists to move that conversation earlier — by combining three signals that are each individually useful but collectively much stronger — into a forward-looking calendar the account team can use in a quarterly business review or a capital-planning conversation, well before any of the underlying risk becomes urgent.

The three input signals, each covered by a sibling skill:

1. Warranty expiration (warranty-tracking) — when hardware coverage lapses.
2. EOL/EOS timing (eol-eos-flagging) — when the OS or hardware itself stops being supported.
3. Device age — how long the device has been in service, pulled from RMM first-seen/enrollment date or purchase date where available.

No single signal is sufficient on its own. A device can be young with an expired warranty (a warranty that was never worth much to begin with on a low-end model), old but still fully supported and under an extended warranty, or mid-life but running an OS that's about to lose support regardless of hardware condition. This skill's job is to weigh all three together into one defensible tier per device, not to rank on whichever signal happens to be loudest.

This is not a procurement or quoting skill — it produces a planning calendar and tiered priority list, not a purchase order. Handing the output to a quoting/sales workflow (e.g. sales-pack) or a PSA opportunity is a separate, deliberate next step, not something this skill does automatically.

Anti-triggers

• ScalePad Lifecycle Manager roadmaps — LM has its own initiatives, goals, QBR meetings, and budget forecasting; use scalepad-lifecycle-manager rather than rebuilding its calendar here.
• Pricing the replacements — use scalepad-quoter, connectwise-cpq-quotes, or kaseya-quote-manager-quotes; this skill produces a tiered calendar and device counts, never a dollar figure.

Discovering available tools first

Never assume which RMM or documentation platform is connected:

1. Call conduit__search_tools to discover connected RMM(s) (for device inventory, age, and warranty/lifecycle fields) and documentation platforms (IT Glue, Hudu — for warranty fallback data and, where tracked, purchase-date/asset records).
2. Cover all connected RMMs if more than one is present.
3. Only call concrete tools that discovery actually returned.

Key Concepts

Combining the three signals into a tier

Bucket every device into exactly one of three tiers. State the reasoning per device — a tier assignment without a visible rationale isn't actionable for whoever has to defend the capital ask.

Tier	Criteria (any one is sufficient to qualify; more than one raises confidence)	What it means
Replace now	Warranty already expired on a high-criticality device, OR OS/hardware already past EOS, OR device age is well beyond the org's typical refresh cycle (commonly 4-5 years for desktops/laptops, longer for servers — use the org's own documented policy if known, otherwise state the assumption) with an additional risk signal present	Active risk today — should move to procurement discussion this cycle, not wait for the next planning window
Plan this year	Warranty expiring within the next 6-12 months, OR OS/hardware approaching EOS within the next 6-12 months, OR device age approaching the typical refresh threshold without an immediate second risk signal	Not urgent today, but should be budgeted and scheduled within the current planning year so it doesn't slide into "replace now" under time pressure
Monitor	None of the above thresholds met — warranty and EOL/EOS both comfortably out, device age within normal range	No action needed; keep it in the sweep for the next planning cycle

Devices with insufficient data on all three signals (no warranty data, no resolvable EOL/EOS status, no age data) go into an explicit insufficient data bucket — never default an unknown device into "monitor," since that silently hides a coverage gap as if it were a clean bill of health.

Building the calendar

Once devices are tiered, lay them out on a forward timeline rather than just three flat lists:

1. For replace now devices, no date is needed — they're already actionable.
2. For plan this year devices, attach the specific driving date (the warranty expiration date or EOL/EOS date that put them in this tier) so the calendar shows when in the year the pressure actually lands, not just that it lands sometime this year.
3. Group by month or quarter where enough devices share a similar window — this is what makes the output a "calendar" rather than a list, and lets an account team see clustering (e.g., "40 devices from the 2021 refresh batch all cross warranty expiration in Q3").
4. Note any clustering explicitly — a cluster is itself a planning signal (batch replacement often gets better vendor pricing than one-off replacements) and worth calling out even if the tier logic alone wouldn't otherwise group them.

Cost/budget framing

This skill does not have pricing data and should not invent per-device replacement costs. Where the org has connected a distribution/quoting tool (covered by other packs, e.g. sales-pack), note that a cost estimate would need to come from there. Where no pricing source is available, report device counts per tier and let the reader attach their own budget assumptions rather than fabricating a dollar figure.

Common Workflows

Portfolio-wide refresh calendar

1. Discover connected RMM(s) and documentation platform(s) via conduit__search_tools.
2. Run (or reuse recent output from) warranty-tracking and eol-eos-flagging across the same device inventory.
3. Pull device age from RMM enrollment/first-seen date or documentation purchase-date records where available.
4. Tier every device per the rules above, with visible rationale.
5. Lay tiered devices onto a forward calendar, grouping by month/quarter and calling out clusters.
6. Return the calendar led by "replace now," then "plan this year" grouped by timing, then a device-count summary of "monitor," then the "insufficient data" bucket named explicitly.

Refresh calendar for a specific window

1. Discover tools and run the same pull/tier steps.
2. Scope the "plan this year" output to the requested window (e.g. next 12 months, next 6 months) rather than a fixed calendar-year assumption — honor whatever window the caller specifies.
3. Devices whose driving date falls outside the requested window still get evaluated for "replace now" (which is window-independent) but are excluded from the "plan this year" section if their driving date falls beyond it.

Error Handling

No RMM connector discovered

Say so explicitly: "No RMM connector is available through the gateway, so there's no device inventory to build a refresh calendar from." Do not fabricate device data.

Warranty or EOL/EOS data unavailable for some/all devices

Proceed with whichever signals are available (e.g., age alone) and state plainly which signals were missing and for how many devices — a partially-informed tier is still useful as long as the gap is visible, not hidden behind a confident-looking tier label.

No org-documented refresh-cycle policy

Default to commonly-used industry assumptions (e.g., 4-5 years for desktops/laptops) and state explicitly that this is a default assumption, not the org's own policy — invite confirmation of the actual policy rather than presenting the default as authoritative.

Related Skills

• Warranty Tracking — one of the three input signals this skill combines
• EOL/EOS Flagging — the second input signal, including criticality weighting that carries forward into tiering