Zoom Virtual Agent
SkillAI & modelsZoom Virtual Agent skill pack for web campaigns/chat embeds, Android and iOS WebView bridge integrations, and knowledge-base sync workflows. Use for lifecycle patterns, event handling, and version-drift troubleshooting.
Available today. Use it from your connected AI after setup.
No other account needed.
Connect ahel once, and every AI you use reads what you have installed.
Then ask your AI: use the Zoom Virtual Agent skill
What this skill tells your AI
The instructions your AI receives, as published by zoom/skills in skills/virtual-agent/SKILL.md and read by ahel’s review.
Implementation guidance for Zoom Virtual Agent across:
- Web campaign/chat embeds.
- Android WebView wrappers.
- iOS WKWebView wrappers.
- Knowledge-base sync and custom API ingestion.
Official docs:
- https://developers.zoom.us/docs/virtual-agent/
- https://developers.zoom.us/docs/virtual-agent/web/
- https://developers.zoom.us/docs/virtual-agent/android/
- https://developers.zoom.us/docs/virtual-agent/ios/
The current API Hub inventory contains 12 Virtual Agent operations (verified 2026-07-10). Use the generated Virtual Agent API reference for exact knowledge-base and integration paths.
Routing Guardrail
- If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
- If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
- If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
- If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.
Quick Links
- concepts/architecture-and-lifecycle.md
- scenarios/high-level-scenarios.md
- references/versioning-and-drift.md
- references/samples-validation.md
- references/environment-variables.md
- troubleshooting/common-drift-and-breaks.md
- RUNBOOK.md
Platform skills:
Common Lifecycle Pattern
- Configure campaign or entry ID in Virtual Agent admin.
- Initialize SDK in web or WebView container.
- Wait for readiness (
zoomCampaignSdk:readyorwaitForReady()) before calling APIs. - Register bridge handlers (
exitHandler,commonHandler,support_handoff) when native orchestration is needed. - Handle conversation lifecycle (
engagement_started,engagement_ended) and UI state. - End chat (
endChat) and clean up listeners.
High-Level Scenarios
- Website campaign launcher with contextual customer attributes.
- Mobile app WebView chat with native close/handoff bridge.
- External URL handling via system browser vs in-app browser policy.
- Knowledge-base sync from external systems using custom API connector.
- Cross-team support flow that escalates from bot to live support with handoff payload.
Chaining
- Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
- Marketplace app creation and scenario selection: ../rest-api/references/marketplace-app-templates.md
- OAuth app setup and tokens: ../oauth/SKILL.md
- API workflows for KB automation: ../rest-api/SKILL.md
- Event-driven backend follow-up: ../webhooks/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Signals
- GitHub stars
- 77
- Forks
- 16
- Last commit
- Sep 2026
Advanced
- Catalog kind
- skill
- Gateway key
virtual-agent-zoom- Source
- github.com/zoom/skills