Routes overnight intake to an owner with context attached.
Use cases · Support
Support. Every thread routed, with reasons.
Triage, answers, and follow-ups — agents that keep the queue moving through the same review your team already runs.
The crew 4 job titles
Drafts replies from what the workspace already knows.
Chases the threads that would otherwise go stale.
Reviews the queue for duplicates and missed handoffs.
Job titles from the agent directory — every one arrives already wired: running, scheduled, visible on the map.
Support triage
- The pain
- The inbox fills overnight. The first hour of every morning is routing: what's urgent, what's a duplicate, who owns which thread.
- What the agent does
- A triage agent reads intake as it arrives, drafts a classification, and routes each item to an owner with the context attached — through the same queue your team already reviews.
- What you review
- Owners see their queue with reasons, not just assignments. Anything the agent couldn't place lands in front of a person, marked as such.